Política de reembolso
Refund & Return Policy
You have 14 days from the day you receive your order to request a return.
Conditions
- Items must be unworn, unwashed and in original condition with tags attached.
- Earrings and intimate items cannot be returned for hygiene reasons.
- Sale items are final sale unless faulty.
How to return
Email hello@rhysvanne.com with your order number and the item(s) you wish to return. We will send you return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, your refund will be issued to the original payment method within 5–10 business days. Original shipping costs are non-refundable.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and we will sort it out at no cost to you.